Privacy policy

PRIVACY POLICY

Last updated: August 20, 2026

At PetVelour, we respect your privacy and are committed to protecting your personal information.

INFORMATION WE COLLECT

When you visit our store or place an order, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment information, IP address, device information, and website activity.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver orders
• Process payments
• Provide customer support
• Handle returns and refunds
• Send order and shipping updates
• Improve our website and services
• Prevent fraud and protect our store
• Send marketing messages where permitted

SHARING YOUR INFORMATION

We may share necessary information with trusted third parties such as Shopify, payment providers, suppliers, fulfilment partners, shipping companies, analytics providers, and marketing services to operate our business and fulfil your orders.

We do not sell your personal information as a standalone product.

COOKIES

Our website uses cookies and similar technologies to keep the store working, remember preferences, understand website usage, and improve advertising and marketing.

Where required, we will request consent before using non-essential cookies.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

YOUR RIGHTS

Depending on applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also withdraw consent where applicable.

To exercise your rights, contact us at:

mdariyanrabbi969@gmail.com

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

CONTACT US

PetVelour

Email:
mdariyanrabbi969@gmail.com