Shipping policy

SHIPPING POLICY

At PetVelour, we carefully prepare every order and work with trusted fulfilment and shipping partners to deliver your pet essentials to you.

SHIPPING DESTINATION

We currently offer delivery to customers in the United Kingdom.

PROCESSING TIME

Orders are normally processed within 1–3 business days.

Once your order has been processed and dispatched, you will receive a confirmation email with available tracking information.

DELIVERY TIME

Standard Delivery:
7–12 business days

Express Delivery:
5–12 business days where available.

Delivery times are estimates and may vary depending on the product, fulfilment location, courier, customs processing, weather, public holidays, or other circumstances outside our control.

SHIPPING COST

Shipping costs are displayed at checkout before you complete your purchase.

Orders meeting our applicable free-shipping threshold may qualify for free standard delivery.

ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after dispatch.

DELIVERY DELAYS

Although we work to provide reliable delivery estimates, delays can occasionally occur because of courier issues, customs processing, weather, public holidays, or other circumstances.

If your order appears to be significantly delayed, please contact us and we will help investigate the shipment.

INCORRECT DELIVERY INFORMATION

Please make sure your shipping address is correct before completing your purchase.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to the sender.

CONTACT

If you have any questions about shipping, please contact us:

PetVelour

Email:
mdariyanrabbi969@gmail.com