Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy for eligible items. This means you can request a return within 30 days of receiving your order, subject to the terms below.

To be eligible for a return, the item must be unused and in the same condition in which you received it, with its original packaging and tags where applicable. You will also need proof of purchase.

HOW TO REQUEST A RETURN

To request a return, please contact us at:

mdariyanrabbi969@gmail.com

Please contact us before sending any item back. We will provide you with the return instructions and return address where applicable.

Items returned without prior approval may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at:

mdariyanrabbi969@gmail.com

Please provide your order number and clear photos or videos of the issue so we can review it and provide an appropriate solution.

NON-RETURNABLE ITEMS

Some products may not be eligible for return, including:

• Perishable goods, such as pet food or treats
• Personalised or custom-made products
• Products that cannot be returned for health or hygiene reasons once opened
• Gift cards

These exclusions do not affect your statutory rights where an item is faulty, not as described, or otherwise does not meet your legal consumer rights.

UK CANCELLATION RIGHTS

For online purchases in the UK, you may have the legal right to cancel your order within 14 days of receiving your goods without giving a reason, subject to applicable legal exceptions.

If you exercise this cancellation right, you generally have a further 14 days to return the goods.

Your statutory consumer rights are not affected by this 30-day return policy.

SALE ITEMS

Sale items are subject to the same statutory consumer rights as full-price items. We will not exclude your legal rights simply because an item was purchased on sale.

EXCHANGES

If you would like a different product or variant, please contact us first. Where appropriate, you may return the original item and place a new order for the replacement item.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider or bank.

For eligible cancellations under UK consumer law, refunds will be processed in accordance with applicable legal requirements.

CONTACT US

If you have any questions about returns or refunds, please contact us:

Email: mdariyanrabbi969@gmail.com

PetVelour